Ebusiness South West Limited
Unit 57, 235 Earls Court Road, London SW5 9FE
Please contact us using one of the contact methods below, please email us at ebusiness@startupventures(dot)co(dot)uk. We aim to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.
Email contact point for abuse complaints
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at the email address above with as much detail about the abuse. We will investigate your complaint promptly.
Here we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.
If you wish to make a complaint about a service you have received, please submit an email to us at the email address above including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
If youíre not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure
Terms and Conditions for Registrants, including Nominetís domain name registration
Renewal & expiry: All domains are renewed on an annual basis, we will send out reminder emails at least 14 days before expiry. We will send the emails to the email address on the account, it is the registrantís responsibility to make sure their contact details are up to date. We take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at the address above. Any domain names auto renewed will be billed 30 days in advance.
If you do not renew your domain before its expiry date, it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. After 30 days your domain will be suspended and will go into a 60 day grace period during which you can still renew your domain name but with an additional redemption fee of £100. This must be requested by email before the 75th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. We will not guarantee the renewal of an expired domain name.
For auto renewals, in allowing this domain(s) to renew, you are agreeing to the registrars and the registries terms and conditions as above.
Contract termination: If you no longer wish to carry on with your contract with us, please email us no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, we will not charge you for transferring a domain(s) away to another registrarís tag. The customer acknowledges that termination of the agreement for any reason will result in us ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.